Refund policy
Last updated: October 12, 2026
We want you to love what you order from Markethousegood. If something isn't right, here's how we'll make it right.
Damaged, defective or wrong items
If your order arrives damaged, defective or isn't what you ordered, email us at markethousegood@gmail.com within 7 days of delivery with your order number and a photo of the problem. We'll send you a free replacement or a full refund, whichever you prefer. You won't need to send the item back.
Returns for any other reason
Changed your mind? You can return most items within 14 days of delivery.
- Items must be unused, in their original condition and packaging.
- Please email us at markethousegood@gmail.com before sending anything back. We'll reply with the return address and instructions. Items sent back without contacting us first can't be accepted.
- Return shipping costs are paid by the customer and are not refundable.
- We recommend a trackable shipping service, as we can't be responsible for returns lost in transit.
Items we can't accept back
- Items that have been used, washed, assembled and installed, or damaged after delivery
- Items returned more than 14 days after delivery
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post it.
Exchanges
The fastest way to get a different item, color or size is to return the original (following the steps above) and place a new order.
Cancellations
You can cancel your order for a full refund if it hasn't shipped yet. Orders are usually processed within 1–2 business days, so please email us as soon as possible.
Lost packages
If your order hasn't arrived within 15 business days of shipping, contact us and we'll send a replacement or issue a full refund.
Questions
Email us at markethousegood@gmail.com. We reply within 24–48 hours on business days.